Customer Support

Cash on delivery

Hibobi provides cash on delivery services to customers in Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain and Oman. For a better shopping experience, please read the following instructions carefully:

1.Terms of product selection and order confirmation

The order amount is limited to $50 - $300. Please ensure that you have filled in correct shipping address and phone number, so that the customer service can contact you to confirm the order and ensure that the logistics provider delivers your order to the exact location.

2.Order confirmation method

Within 24 hours after you place your order, customer service will contact you to confirm the order information with the mobile number provided.

3.Order modification and order cancellation

You can contact customer service to modify your order information or cancel the order with whatsapp or email after confirming the order.

Note: This service is only available for orders that have not been shipped, and if the order has been shipped, it cannot be cancelled or modified.

4.Order processing

After the order is confirmed, it usually takes 1 to 3 business days for preparing your order. In the meantime, if there is a shortage of products in your order, the customer service will contact you again to confirm the relevant matters.

5.Shipment

Hibobi packages are delivered by Aramex, fetchr or naqel. Normally the shipping time takes 6 to 8 working days, it may different from city to city. Shipping at Ramadan and Black Friday may take longer than the 6 to 8 days. We try our best to ship and deliver packages as soon as possible. Hibobi appreciates your patience.

6.Cash on delivery

Customers must pay the courier for the order upon arrival. Please prepare cash in advance and keep phone available, so that the shipping company can contact you to confirm your delivery address.

Additionally, there is a $5 COD service fee for Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain and Oman. Please confirm the amount when placing the order.

Note: Cash on delivery only supports local currency.

According to local policies and regulations, for Saudi Arabia COD service, currently only supports POS payment by card. Thank you for your understanding and cooperation.

7.After-Sales Service

If there is any problem with your order after received order, please contact hibobi customer service through whatsapp or email, we will reply you as soon as possible.